När din beställning har skickats får du ett e-postmeddelande med ett spårningsnummer så att du kan följa ditt paket.

Ja, vi erbjuder fri frakt inom Sverige på beställningar över 500 SEK. För beställningar under 500 SEK tillkommer en fraktavgift på 39 SEK.

Beställningar behandlas och skickas vanligtvis inom 1-2 arbetsdagar efter att betalningen har bekräftats. Beräknad leveranstid inom Sverige är 1-4 arbetsdagar med PostNord.

För närvarande levererar vi endast inom Sverige. Vårt mål är att utöka butiken och kunna erbjuda leveranser till fler länder i framtiden.

Vi erbjuder standardfrakt med PostNord. Leveransen inom Sverige tar vanligtvis 1-4 arbetsdagar. Vi hoppas kunna utöka våra fraktalternativ i framtiden.

Ja, vi erbjuder presentinslagning som en extra tjänst för 29 SEK. Lägg enkelt till produkten "Presentinslagning" i din varukorg.

I den här sektionen hittar du svar på vanliga frågor om våra leveransdestinationer, returpolicy och mer.

Currently, we do not offer exchanges. You may return the item and place a new order for the desired product.

If you receive a faulty or incorrect item, please contact us immediately with your order number and a description of the issue. We will assist you in resolving the matter.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@philowi.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the customer is responsible for the return shipping fee. You can always contact us for any return question at hello@philowi.com.

To initiate a return, please contact our customer service at hello@philowi.com with your order number and reason for return. We will provide you with further instructions. Please note that the customer is responsible for the return shipping fee.

Most of our dresses should be hand-washed to maintain their quality. Specific care instructions are included with every order and on each product page.

We provide a detailed size guide on each product page. Please refer to it to find the best fit for your little one. If you’re unsure, feel free to contact us for assistance.

Please note that our custom dresses are non-refundable. If however the item is faulty or you wish to file a claim, please contact us and we will help you return the item and resolve the matter.

All custom dresses are available at a fixed rate of 599 SEK. Please allow up to 2 weeks for delivery (typically, dresses ship within 2-3 working days, but delivery may be longer during busier periods). Note that custom items are non-refundable.

It's simple! Browse through our existing items and find something you like. Choose your preferred model—the Wilma, the Philippa, or the Olivia. Select a fabric from our collection, or if you have a specific fabric in mind that's not on our website, let us know, and we'll help you find the perfect fabric for your unique dress! Pick your size and send us a message in the chat. Once your order is confirmed, we'll start crafting your one-of-a-kind PHILOWI dress!

Yes, we do! We can offer the Wilma, Olivia, and Philippa dresses as customized orders. You can inquire about color, fabric, size, and details, and we will work with you to find the perfect design. Once we have discussed your preferences, we will source the right fabric and provide you with a proposal, including a price estimate, before we begin creating your unique dress.